Privacy Policy

What we collect

When you shop with us or sign up for our newsletter, we collect:

• Order details (items purchased, delivery address, contact information)
• Your email address
• Basic analytics about how you use our store (pages visited, general location, device type)

Why we collect it

We use this information to:

• Fulfil and deliver your order
• Send transactional emails (order confirmation, dispatch and tracking updates)
• Understand how customers use our store so we can improve it

We don't sell your data

We never sell or rent your personal information to third parties.

Who we share data with

To run our store, we share the minimum necessary data with:

• Our payment processor, to take payment securely
• Our delivery partners, to get your order to you
• Our email provider, to send order and, if you opt in, marketing emails

Each of these processors is only given the information they need to perform their service.

Cookies

We use a small number of essential cookies to keep your cart and session working, plus lightweight analytics cookies to understand store performance. We do not use invasive tracking or third-party ad cookies.

Your rights

Under UK GDPR and the EU General Data Protection Regulation, you have the right to access, correct, or request erasure of your personal data at any time.

Contact us

For any privacy question or to exercise your rights, email hello@kalderacoldtherapy.com.